FAQ – Frequently Asked Questions
Here are the answers to the most frequently asked questions by our clients. If you have any other questions, feel free to contact us directly.
To book an activity, simply fill out the booking form on our website. Select the activity, choose the date and time, then provide your personal information. You will receive a confirmation email after submitting your request.
Yes, you can cancel your booking. We have a flexible cancellation policy that allows you to cancel up to 48 hours before the activity for a full refund. If you cancel within 24 hours, cancellation fees may apply.
We do not offer online payment on our website. Bookings are made only through the booking form, and payment can be made directly on the day of the activity in cash or via bank transfer (depending on the activity and prior agreement).
The prices of the activities include all the associated costs (guides, entry tickets, etc.). However, transportation may be separate depending on the activity chosen. If transportation is included, it will be specified in the activity description.
The activity hours are listed on each activity page. If you have specific needs, such as a different schedule, we can try to accommodate it based on availability.
Yes, we offer customized tours. If you have specific preferences, such as places to visit or particular times, please contact us before your booking so we can arrange an activity that suits you.
We recommend arriving on time, but if you are late, please contact us immediately. We will do our best to accommodate you, but additional fees may apply depending on the delay.
Most of our activities are suitable for families and children, but it is important to check the specific details for each activity. Some excursions may not be suitable for very young children. Contact us for more information.
We place great importance on the safety of our participants. All our guides are trained and experienced, and all activities comply with local safety standards. We also provide safety equipment when necessary.
If you have dietary restrictions or specific needs, please inform us when making your booking. We will do our best to accommodate your needs.
Yes, you can modify your booking by contacting us at least 24 hours before the activity. We will do our best to adjust your booking based on availability.
After filling out the booking form, you will receive a confirmation via email. If the activity or chosen date is not available, we will offer you an alternative.
If you do not receive a confirmation within 24 hours, please check your spam folder. If the confirmation is not there, contact us immediately to verify your booking.