Cancellation Policy
We understand that unforeseen circumstances may arise and you may need to modify or cancel your booking. Please read our cancellation policy below carefully to understand the conditions that apply.
Cancellation 48 hours prior
If you cancel your booking more than 48 hours before the activity date, you will receive a full refund. To cancel, please contact us via the contact form or by email.Cancellation between 24 and 48 hours
If you cancel your booking between 24 and 48 hours before the activity date, we will refund 50% of the total amount paid. This allows us to cover administrative costs and last-minute bookings.Cancellation within 24 hours
If you cancel your booking less than 24 hours before the activity, no refund will be issued. Last-minute cancellations may incur significant costs for our organization.No-show
If you do not show up at the agreed time and location for the activity, and have not informed us of your absence, no refund will be granted.Cancellation by us
We reserve the right to cancel or reschedule an activity in case of force majeure, extreme weather conditions, or other unforeseen circumstances beyond our control. If we cancel an activity, we will offer you a full refund or reschedule to another date that suits you.Booking modifications
If you wish to modify the date or time of your booking, we will do our best to accommodate your request, subject to availability. Modifications must be made at least 24 hours before the scheduled activity time.Refunds
Refunds will be processed within 7 business days following the cancellation and will be credited to the payment method used during booking.Specific conditions
Some activities or services may have specific cancellation conditions. Please make sure to check the details of each activity before confirming your booking.Contact
For any cancellation or refund request, please contact us via email or through our contact form. We are committed to responding to all inquiries as quickly as possible.